Refund policy

RETURN & REFUND POLICY

All sales are final. Due to the perishable nature of our handmade 
butter mochi, we do not accept returns or exchanges for buyer's 
remorse, taste preference, or change of mind.

DEFECTIVE OR DAMAGED ORDERS

We will replace or refund orders that arrive defective, damaged in 
transit, or fulfilled incorrectly.

To file a claim:
- Email ohana@pixlcatbuttermochi.com within 24 hours of delivery
- Include your order number and clear photos of the damaged or 
  defective product and packaging
- Do not discard the product until your claim is resolved

Approved claims will receive a replacement shipment or full refund 
to the original payment method, at our discretion. We cover all 
return shipping costs for verified defective or damaged orders. 
No restocking fees apply.

QUESTIONS

Contact ohana@pixlcatbuttermochi.com for any return-related questions.