Frequently Asked Questions

What is butter mochi?

Butter mochi is a Hawaiian dessert made from mochiko (glutinous rice flour), coconut milk, butter, sugar, and eggs. It is known for its chewy texture and is a staple of Hawaiian local cuisine. Unlike traditional Japanese mochi, butter mochi is baked rather than pounded, giving it a dense, cake-like structure with a uniquely chewy texture.

Is your butter mochi gluten-free?

Yes. All of our butter mochi is naturally gluten-free, made with sweet rice flour (mochiko). However, our kitchen handles tree nuts, dairy, eggs, and coconut. If you have severe allergies, please contact us before ordering.

What allergens should I know about?

All flavors contain dairy, eggs, and coconut. Some flavors contain tree nuts or soy. Each product page lists specific allergens. Our kitchen is not nut-free or soy-free.

How do you ship butter mochi?

We ship from our Boston kitchen using our famous custom pink box. Orders ship Monday through Wednesday via 2-day transit to avoid weekend delays.

Where do you ship?

Continental United States only. No international shipping at this time.

How should I store my butter mochi?

• Room temperature: 3 days (best texture)
• Refrigerated: Up to 4 days
• Frozen: Up to 2 months

How do I reheat frozen or refrigerated mochi?

Microwave for 15-20 seconds until soft and then let it sit and come to room temperature after about 8 minutes. A quick toast in the toaster oven for 2 minutes gives it a nice crisp edge.

Can I return my order?

Because butter mochi is a perishable food product, we cannot accept returns. If your order arrives damaged or there is an issue with quality, contact us within 48 hours at ohana@pixlcatbuttermochi.com and we will make it right.

Do you offer catering or bulk orders?

Yes! Email ohana@pixlcatbuttermochi.com.

Do you offer wholesale?

We are selectively exploring wholesale partnerships. Email ohana@pixlcatbuttermochi.com with details about your business.